Frequently Asked Questions
Everything you need to know about our efficient home tools.
What is the warranty period for your sensor cans?
Most of our sensor cans come with a 5-year warranty that covers any mechanical failure or manufacturing defects.
How do I know which custom fit liner I need?
Each simplehuman trash can has a unique letter code (such as Code H or Code J) located on the inside of the lid that corresponds to the specific liner size.
What is your return policy?
We offer a 45-day return policy for items purchased directly from our website, provided they are in their original packaging and unused condition.
Do you offer free shipping?
Yes, we offer free ground shipping on all orders over $49 within the contiguous United States.
How do I clean my stainless steel products?
We recommend using a soft cloth with warm water or our specialized microfiber mitt to maintain the fingerprint-proof finish without scratching the surface.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.